Notice of Patient Rights & Responsibilities
LUX Infusion respects the dignity and pride of each individual we serve. We comply with applicable Federal civil rights laws and do not discriminate on the basis of age, gender, disability, race, color, ancestry, citizenship, religion, pregnancy, sexual orientation, gender identity or expression, national origin, medical condition, marital status, veteran status, payment source or ability, or any other basis prohibited by federal, state, or local law. Each individual shall be informed of the patient's rights and responsibilities in advance of care at the outpatient infusion center. We adopt and affirm as policy the following rights of patients/clients who receive services from our infusion centers:
Considerate and Respectful Care
To receive ethical, high-quality, safe, and professional care without discrimination
To be free from all forms of abuse and harassment
To be treated with consideration, respect, and recognition of their individuality, including the need for privacy in treatment.
Information regarding Health Status and Care
To be informed of his/her health status in terms that patient can reasonably be expected to understand, and to participate in the development and the implementation of his/her plan of care and treatment
The right to be informed of the names and functions of all physicians and other health care professionals who are providing direct care to the patient
The right to be informed about any continuing health care requirements after his/her discharge from the Infusion Center.
To be informed of risks, benefits and side effects of all medications and treatment procedures.
To be informed of the outcomes of care, treatment, and services
Be informed about his or her responsibilities related to his or her care, treatment, and services.
Decision Making and Notification
To choose a person to be his/her healthcare representative and/or decision maker. The patient may also exercise his/her right to exclude any family members from participating in his/her healthcare decisions.
To request or refuse treatment. This right must not be construed as a mechanism to demand the provision of treatment or services deemed medically unnecessary or inappropriate
Access to Services
To receive, as soon as possible, the free services of a translator and/or interpreter, telecommunications devices, and any other necessary services or devices to facilitate communication between the patient and the infusion centers health care personnel (e.g., qualified interpreters, written information in other languages, large print, accessible electronic formats)
To bring a service animal into the facility, except where service animals are specifically prohibited pursuant to facility policy (e.g., patient infusion suite where a patient is immunosuppressed)
To safe, secure, and sanitary accommodation.
To a prompt and reasonable response to questions and requests for service
Access to Medical Records
To have his/her medical records, including all computerized medical information, kept confidential and to access information within a reasonable time frame. The patient may decide who may receive copies of the records except as required by law
Patients have the right to obtain copies of their medical records
Protective Services
To access protective and advocacy services
To all legal and civil rights as a citizen unless otherwise prescribed by law
To an impartial review of alleged violations of patient rights
To expect emergency procedures to be carried out without unnecessary delay
To give consent to a procedure or treatment and to access the information necessary to provide such consent
To file a complaint with the Department of Health or other quality improvement, accreditation, or other certifying bodies if he /she has a concern about patient abuse, neglect, about misappropriation of a patient's property in the facility or other unresolved complaint, patient safety or quality concern
Payment and Administration
To examine and receive an explanation of the patient's infusion centers bill regardless of source of payment, and may receive upon request, information relating to the availability of known financial resources
A patient who is eligible for Medicare has the right to know, upon request and in advance of treatment, whether the health care provider or health care facility accepts the Medicare assignment rate
To receive, upon request, prior to treatment, a reasonable estimate of charges for medical care
To be informed in writing about the facility policies and procedures for initiation, review, and resolution of patient complaints, including the address and telephone number of where complaints may be filed
PATIENT RESPONSIBILITIES
The care a patient receives depends partially on the patient him/herself. Therefore, in addition to the above rights, a patient has certain responsibilities. These should be presented to the patient in the spirit of mutual trust and respect.
To provide accurate and complete information concerning his/her health status, medical history, medications, and other matters related to his/her health
To report perceived risks in his/her care and unexpected changes in his/her condition to the responsible practitioner
To report comprehension of a contemplated course of action and what is expected of the patient, and to ask questions when there is a lack of understanding
To follow the plan of care established by his/her physician, including the instructions of nurses and other health professionals as they carry out the physician's orders
To keep appointments or notifying the infusion center when he/she is unable to do so
To be responsible for his/her actions should he/she refuse treatment or not follow his/her physician's orders
To assure that the financial obligations of his/her healthcare care are fulfilled as promptly as possible
To follow facility policies, procedures, rules, and regulations
To be considerate of the rights of other patients and facility personnel
To be respectful of his/her personal property and that of other persons in the facility
To help staff to assess pain, request relief promptly, discuss relief options and expectations with caregivers, work with caregivers to develop a pain management plan, tell staff when pain is not relieved, and communicate worries regarding pain medication
To inform the facility of a violation of patient rights or any safety concerns, including perceived risk in his/her care and unexpected changes in their condition
WHERE TO FILE A COMPLAINT OR GRIEVANCE
If you are concerned that your rights may have been violated, please contact LUX Infusion using the following information.
LUX Infusion Compliance Department
510 West Tudor Road, Suite 1
Anchorage, AK 99503
Phone: 907-223-7347
Email: Lisa.bruce@luxinfusion.com
You may also file a complaint with the U.S. Department of Health and Human Services Office of Civil Rights via phone, by fax, or mail through the web: Complaint Portal